Refund policy

RETURN POLICY AND COSTS

CAN I RETURN ANY PRODUCT?

YOU CAN RETURN ALL PRODUCTS ON THE WEBSITE, INCLUDING DISCOUNTED PRODUCTS OR PRE-ORDERS. HOWEVER, ALL PRODUCTS MADE ESPECIALLY FOR THE CUSTOMER, INDICATED WITH THE "MAKE TO ORDER" LABEL, WILL NOT BE ACCEPTED FOR RETURN, AS THEY HAVE BEEN CUSTOM MADE.

IMPORTANT: ALL PRODUCTS THAT YOU AIM TO EXCHANGE OR RETURN, MUST ARRIVE IN THE SAME CONDITION IN WHICH THEY WERE DELIVERED, WITHOUT HAVING BEEN USED. THEY WILL ONLY BE ACCEPTED WITH THE LABEL AND IN GOOD CONDITION.

ORDERS IN SPAIN, ITALY, ANDORRA AND PORTUGAL 

I WISH TO MAKE AN EXCHANGE

DEADLINE: FROM THE MOMENT YOU RECEIVE YOUR INVOCARTE PRODUCT, YOU HAVE A PERIOD OF 14 WORKING DAYS TO MAKE AN EXCHANGE OF SIZE OR PRODUCT WITHOUT ANY COST. IN CASE OF PRODUCT EXCHANGE DUE TO DEFECT, IT WILL BE REPLACED BY THE SAME PRODUCT IN PERFECT CONDITION AS LONG AS THERE IS STOCK OF IT.

WHAT TO DO: 

EMAIL: SEND US AN EMAIL TO THE FOLLOWING ADDRESS: invocarteshop@gmail.com TO WHICH WE WILL REPLY WITH THE INSTRUCTIONS TO FOLLOW.

I WISH TO RETURN

DEADLINE: FROM THE MOMENT YOU RECEIVE YOUR INVOCARTE PRODUCT, YOU HAVE A PERIOD OF 14 WORKING DAYS TO RETURN IT. ALL RETURNS WILL HAVE A COST OF 4,95€ , CORRESPONDING TO THE TRANSPORT COSTS IN SPAIN, ITALY, ANDORRA, WHICH WILL BE PAID BY THE CUSTOMER.

WHAT TO DO: 

EMAIL: SEND US AN EMAIL TO THE FOLLOWING ADDRESS: invocarteshop@gmail.com TO WHICH WE WILL REPLY WITH THE INSTRUCTIONS TO FOLLOW.

INTERNATIONAL ORDERS (AND CANARY ISLANDS):

I WISH TO MAKE AN EXCHANGE

DEADLINE: FROM THE MOMENT YOU RECEIVE YOUR INVOCARTE PRODUCT, YOU HAVE A PERIOD OF 14 WORKING DAYS TO MAKE AN EXCHANGE. IN CASE OF PRODUCT EXCHANGE DUE TO DEFECT, IT WILL BE REPLACED BY THE SAME PRODUCT IN PERFECT CONDITION AS LONG AS THERE IS STOCK OF IT.

COST: ALL PRODUCTS THAT YOU AIM TO EXCHANGE MUST BE SENT AT THE CUSTOMER'S EXPENSE. IN THE CASE OF EXCHANGE FOR A DEFECTIVE PRODUCT, WE WILL TAKE CARE OF EVERYTHING, ASSUMING THE CORRESPONDING COSTS.

THESE ARE THE COSTS DEPENDING ON THE AREA IN WHICH YOU LIVE: 

CANARY ISLANDS: 20 €.

EUROPEAN UNION: 15 €.

UNITED KINGDOM AND REST OF EUROPE: 20€.

WHAT TO DO: 

EMAIL: SEND US AN EMAIL TO THE FOLLOWING ADDRESS: invocarteshop@gmail.com TO WHICH WE WILL REPLY WITH THE INSTRUCTIONS TO FOLLOW.

I WISH TO MAKE A RETURN:

STEPS TO FOLLOW: IF YOU AIM TO MAKE A RETURN: 

- SEND US AN EMAIL TO THE FOLLOWING ADDRESS: invocarteshop@gmail.com

DEADLINE: FROM THE MOMENT YOU RECEIVE YOUR INVOCARTE PRODUCT YOU HAVE 14 WORKING DAYS TO RETURN IT.

 - EMAIL: SEND US AN EMAIL TO THE FOLLOWING ADDRESS: invocarteshop@gmail.com AND WE WILL SEND YOU THE INSTRUCTIONS FOR YOUR RETURN.

COST: ALL PRODUCTS YOU AIM TO RETURN MUST BE SENT BACK AT THE CUSTOMER'S EXPENSE. 

THESE ARE THE COSTS DEPENDING ON THE AREA IN WHICH YOU RESIDE: 

CANARY ISLANDS: 20 €.

EUROPEAN UNION: 15 €.

UNITED KINGDOM AND REST OF EUROPE: 20€.

IMPORTANT: ALL PRODUCTS YOU AIM TO EXCHANGE OR RETURN MUST ARRIVE IN THE SAME CONDITION IN WHICH THEY WERE DELIVERED, WITHOUT HAVING BEEN USED. ONLY PRODUCTS WITH THE LABEL AND IN GOOD CONDITION WILL BE ACCEPTED.